Serene Ivory Upholstered Platform Bed (pre-order)

Most furniture products include a 1-year manufacturer warranty covering manufacturing defects.

Most Canadian-made sofas include a 5-year manufacturer warranty on the suspension system, including springs and seating supports, and a 1-year warranty on seat and back cushions, fabric, and leather.

Mattresses typically include a 5–15-year manufacturer warranty, depending on the brand. Nectar and DreamCloud mattresses include a lifetime manufacturer warranty.

Warranty coverage, terms, and exclusions vary by manufacturer and product. Please contact us to confirm the warranty for your selected item.

We offer additional furniture protection options, including:

• Stain+ Protection Plan
  Helps protect against qualifying accidental stains and surface damage.
• Gold Protection Plan
  Offers enhanced coverage and repair support for qualifying accidental damage.

For details about warranty coverage and available protection plans, please call us at (905) 673-7263.

We partner with trusted delivery teams to provide professional white-glove delivery, setup, and assembly services across Canada.

Ontario White Glove Service

Flat-rate installation service starting at $129 on most larger items, including:

• Sofas & Sectionals
• Lounge Chairs
• Sideboards & Cabinets
• Dining Tables
• Beds & Bedroom Furniture
• Other products requiring assembly

For deliveries outside Ontario, white-glove service fees may vary by province and location.

What’s Included

• Scheduled in-home delivery
• Delivery to your room of choice
• Careful unboxing and inspection
• Professional assembly when required
• Removal and disposal of packaging materials

Please note: Lighting fixture and artwork installation are not included.

Delivery Scheduling

Once your order arrives in your local service area, the delivery team will contact you directly to arrange a convenient delivery date and time.

Before Your Delivery

To help ensure a smooth delivery experience, please:

• Clear hallways, staircases, and placement areas
• Reserve elevators in advance for condos or apartments
• Verify product dimensions on our website to ensure the item fits your space

Additional Delivery & Service Information

For health and safety reasons, our delivery team reserves the right to refuse pickup of any product that is not in a clean and sanitary condition.

If a pickup must be rescheduled after the product has been properly cleaned, an additional delivery service fee will apply.

Please note:

• Removal of old furniture and mattresses is not included with our white-glove delivery service.
• Customers are responsible for arranging disposal or removal of existing items unless otherwise specified.

Experience convenient, stress-free furniture delivery with professional setup from CastleUp Experience Centre.