Frequently Asked Questions (FAQs)

1. What is the CastleUp Experience Centre?

The CastleUp Experience Centre is a one-stop destination for families, designers, and homeowners looking to enhance their living spaces. We offer premium shopping for furniture, appliances, electronics, and access to professional services like digital marketing, IT support, accounting, risk management, and home improvement—all under one roof.
Our showroom is designed for everyone—from families upgrading their homes, to interior designers, stagers, and contractors seeking quality products and networking opportunities. Industry professionals can also connect with potential clients and collaborate within our community.
We offer a curated selection of high-quality furniture, appliances, electronics, and home improvement products. Our goal is to deliver premium quality at affordable prices
In addition to retail products, we provide access to trusted professionals in digital marketing, IT support, accounting, risk management, and other home and business improvement services.
Yes. We welcome designers, stagers, and industry experts to partner with us, display their work, and connect with clients in a collaborative, supportive environment.
Absolutely. Whether you’re shopping for your home, seeking professional services, or exploring design ideas, our doors are open to everyone.
We’re conveniently located [Insert Address Here]. You can visit during our regular showroom hours, and we recommend booking an appointment if you’d like to meet with one of our professional partners.
You can place an order online through our website, by phone, or in person at our CastleUp Experience Centre Showroom.
Yes. Many of our products are in stock and ready to ship. Made-to-order, Canadian-made furniture and custom pieces have additional lead times.
We accept Visa, Mastercard, American Express, PayPal, e-Transfers, and select financing options.
Many of our products offer customizable fabric, color, or finish options. Speak with our sales team for details.
Custom and made-to-order pieces are final sale and cannot be returned or exchanged.
Yes. We provide flexible financing options for qualifying online purchases, so you can enjoy your items now and pay over time. Details are available at checkout or by contacting our team.
Yes. We offer free GTA delivery on orders over $498. For areas outside the GTA, delivery fees apply based on your postal code.

GTA: 1-3 weeks
Ontario & Quebec: 2-4 weeks
Other provinces: 4-6 weeks
Please contact us support@castleup.ca within 48 hours with photos of the damage. We will arrange for repair, replacement, or a refund depending on the situation.