Frequently Asked Questions (FAQs)

1. What is the CastleUp Experience Centre?

CastleUp Experience Centre is a one-stop destination for families, designers, and homeowners looking to elevate their living spaces. Partnering with top GTA retailers, we provide premium shopping for furniture, appliances, and electronics, while also offering access to professional services such as digital marketing, IT support, accounting, risk management, and home improvement—all under one roof.
Our experience centre is designed for everyone—from families upgrading their homes, to interior designers, stagers, and contractors seeking quality products and networking opportunities. Industry professionals can also connect with potential clients and collaborate within our community.
We offer a thoughtfully curated selection of quality furniture, appliances, pet supplies, and home improvement products designed to enhance everyday living. Through partnerships with trusted and established retailers across the Greater Toronto Area and Canada, we bring our customers dependable products, exceptional service, and outstanding value—all at competitive prices.
In addition to retail products, we provide access to trusted professionals in digital marketing, accounting, risk management, and other home and business improvement services.
Yes. We welcome designers, stagers, and industry experts to partner with us, display their work, and connect with clients in a collaborative, supportive environment.
Absolutely. Whether you’re shopping for your home, seeking professional services, or exploring design ideas, our doors are open to everyone.
We’re conveniently located 1131 S Service Rd W, Oakville, Ontario. You can visit during our regular showroom hours, and we recommend booking an appointment if you’d like to meet with one of our professional partners.
You can place an order online through our website, by phone, or in person at our CastleUp Experience Centre Showroom.
Yes. CastleUp Experience Centre is an authorized retailer for the brands we carry. We source our products directly from manufacturers and authorized distributors, ensuring every item is genuine and supported by applicable manufacturer warranties. Our direct brand partnerships also allow us to offer competitive pricing, access to extensive product collections, new releases, and selected exclusive items.
Many of our products are in stock and ready to ship through our trusted wholesale, manufacturing, and distribution partners across the GTA, Ontario, Quebec, British Columbia, and other regions across Canada. For made-to-order, Canadian-made furniture and custom-designed pieces, additional lead time may be required to ensure exceptional craftsmanship and quality. For trending designs, new arrivals, and high-demand items, we encourage customers to pre-order. Pre-ordering gives you early access to popular styles and helps secure your selection before it sells out. Pre-order customers receive priority fulfillment, and orders are shipped as soon as inventory becomes available.
We accept Visa, Mastercard, American Express, PayPal, e-Transfers, and select financing options.
Many of our products offer customizable fabric, color, or finish options. Speak with our sales team for details.
Custom and made-to-order pieces are final sale and cannot be returned or exchanged.
Yes. We provide flexible financing options for qualifying online purchases, so you can enjoy your items now and pay over time. Details are available at checkout or by contacting our team.
Yes. We offer free delivery within the GTA on orders over $298. For deliveries outside the GTA, shipping or delivery fees may apply based on your location and postal code. For full details, including delivery areas, fees, and eligibility, please refer to our Delivery & Shipping Policy.
Yes. We will match or beat an advertised Canadian price on the same eligible product, including applicable delivery or shipping fees.
The item must be identical, in stock, new, and sold by an authorized Canadian retailer. Clearance, open-box, floor model, pricing errors, and certain promotional offers are excluded. Price match requests can be made before purchase or within 14 days after purchase. Email support@castleup.ca for assistance.

GTA: 1-3 weeks
Ontario & Quebec: 2-4 weeks
Other provinces: 4-6 weeks
Special order, Pre-order and custom items may have different ETAs based on availability, production, and delivery location.
Please contact us support@castleup.ca within 48 hours with photos of the damage with images.