Politique de confidentialité

Privacy Policy
Effective Date: Jan 01, 2026

CastleUp Experience Centre (“we,” “our,” “us”) is committed to protecting the privacy of
our customers, visitors, and online users. This Privacy Policy outlines how we collect,
use, store, and protect your personal information when you interact with us in our
physical showroom, through our website, or via any of our digital services.

1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide to Us:
 Name, address, phone number, and email address.
 Payment and billing information (processed securely through third-party payment
providers).
 Service requests, inquiries, or feedback submitted in person, online, or by phone.
b. Information Collected Automatically:
 Website browsing data such as IP address, device type, browser type, and
pages visited.
 Date and time of visits to our premises or online platforms.
 CCTV footage for security purposes at our Experience Centre.

2. How We Use Your Information
We use your information to:
 Provide products, services, and customer support.
 Process orders, payments, and deliveries.
 Respond to inquiries and service requests.
 Improve our store experience, website functionality, and marketing efforts.
 Comply with legal and regulatory obligations.

3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your
information with:
 Service providers (e.g., delivery companies, payment processors, IT service
providers) who help us operate our business.
 Business partners who offer complementary services through our Experience
Centre.
 Legal authorities when required by law or to protect our rights, safety, or
property.

4. Data Storage & Security
 Personal information is stored securely on protected systems.
 Access is restricted to authorized staff and service providers only.
 We implement reasonable physical, electronic, and managerial safeguards to
prevent unauthorized access, disclosure, or misuse.

5. Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your online
experience, analyze usage trends, and deliver relevant promotions. You can control
cookie settings through your browser preferences.

6. Your Rights
You have the right to:
 Request access to your personal information.
 Request corrections to inaccurate information.
 Withdraw consent for marketing communications at any time.
 Request deletion of your personal information, subject to legal requirements.
To exercise these rights, contact us at:

support@castleup.ca

 (905) 673-7263

7. Third-Party Links
Our website or marketing materials may contain links to other websites. We are not
responsible for the privacy practices of third-party sites and encourage you to review
their privacy policies.

8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our operations
or legal requirements. The most current version will always be available on our website.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
CastleUp Experience Centre
1131 South Service Rd W, Oakville, ON L6L 6K4

support@castleup.ca

 (905) 673-7263