Care & Maintenance Guide”

General Product Troubleshooting FAQ

Please inspect your item as soon as it arrives. If you notice any damage, missing parts, or product concerns, contact our customer service team with your order number, photos, and a brief description of the issue.
Please include your order number, product name, clear photos or videos, and a description of the problem. This helps us review the issue quickly and provide the best solution.
Some minor issues, such as loose screws, uneven legs, or simple assembly adjustments, can often be resolved by following the assembly instructions or tightening hardware. For product damage or functional concerns, please contact us before attempting repairs.

Fabric Swatch & Material Guide

A fabric swatch card shows the available fabric colours, textures, and material options for selected furniture items.
Yes. Colours may appear slightly different due to lighting, screen settings, and fabric texture. We recommend viewing fabric samples in person whenever possible.
Consider your lifestyle, room lighting, pets, children, and how often the furniture will be used. Durable, easy-care fabrics are best for busy households.

Microfiber Care Guide

Vacuum regularly using a soft brush attachment. For spills, blot immediately with a clean, dry cloth. Avoid rubbing, as this can push the stain deeper into the fabric.
Some microfiber fabrics can be cleaned with water, while others require solvent-based cleaners. Always check the care label before cleaning.
Brush the fabric gently after cleaning and avoid placing it in direct sunlight for long periods to help prevent fading.

Leather Care Guide

Wipe leather with a soft, dry or slightly damp cloth. Use a leather cleaner recommended for furniture when needed.
Leather should typically be conditioned every 6 to 12 months to help maintain softness and prevent drying or cracking.
Avoid harsh chemicals, bleach, household cleaners, and excessive water. Keep leather away from direct sunlight and heat sources.

Bi-Cast Leather Care Guide

Bi-cast leather is made with a leather base and a protective coated surface, giving it a smooth and polished look.
Use a soft, damp cloth to wipe the surface. Dry immediately with a clean cloth.
Most leather conditioners are not suitable for bi-cast leather because of its coated surface. Use only products recommended for coated leather materials.

Vinyl Care Guide

Wipe with a soft cloth and mild soap mixed with water. Dry the surface after cleaning to prevent moisture buildup.
Yes. Vinyl is generally easy to clean and maintain, making it a practical option for busy homes.
Avoid abrasive cleaners, bleach, alcohol-based products, and sharp objects that may scratch or damage the surface.

Wood Furniture Care Guide

Dust regularly with a soft, dry cloth. For deeper cleaning, use a slightly damp cloth and dry immediately.
Use coasters, placemats, and felt pads. Avoid placing hot, wet, or sharp items directly on the wood surface.
Yes. Direct sunlight can cause fading, drying, or colour changes over time. Keep wood furniture away from strong sunlight when possible.

Mattress Care Guide

Use a mattress protector, vacuum the surface regularly, and spot clean spills immediately with mild soap and water.
Yes. Most mattresses should be rotated every 3 to 6 months to help maintain comfort and even wear.
Avoid bending or folding your mattress unless the manufacturer says it is designed to do so. This may damage the internal structure.
For compressed mattresses, allow up to 72 hours for the mattress to fully expand and reach its proper shape and comfort level. Some mattresses may be usable sooner, but full expansion can take time.
Consider replacing your mattress when it shows visible sagging, loss of support, lumps, discomfort, or when you consistently wake up with aches and poor sleep quality.

Appliance Care Guide

Clean your appliances regularly, follow the manufacturer’s care instructions, and keep vents, filters, and seals free from dust or buildup.
Check the power connection, settings, filters, and user manual first. If the issue continues, contact customer service or the manufacturer’s support team.
For safety and proper performance, many appliances should be installed by a qualified professional, especially items requiring electrical, gas, water, or ventilation connections.