At CastleUp Experience Centre, we’re always looking for ways to make your shopping experience easier, faster, and more convenient. That’s why we’re introducing Casti, CastleUp’s Shop AI Assistant — your online shopping helper available while you browse CastleUp.ca.
Hi, I’m Casti! 👋
Hi! I’m Casti, CastleUp’s Shop AI Assistant. 😊 How can I help you today?
I can quickly answer most questions about our products, services, delivery, financing, store information, and more. My goal is to help you find the information you need quickly, so you can spend less time waiting and more time finding the right products for your home.
If you need more detailed or personalized assistance, don’t worry — the CastleUp Customer Support Team is always here to help.
Thank you for shopping with CastleUp!
Get Answers Without the Wait
Casti uses information from CastleUp’s online products and current store information to help answer questions about:
- Product features and specifications
- Dimensions, colours, and available options
- Furniture, mattresses, and appliances
- Delivery and shipping information
- Financing options
- Store services and policies
- General shopping questions
Instead of waiting for a customer service representative for a common question, you can receive helpful information within seconds while browsing our website.
Built Around CastleUp Information
Our Shop AI Assistant is designed to provide fast, consistent, and relevant answers based on product information and current content available through CastleUp.ca.
Whether you’re comparing products, checking dimensions, looking for delivery information, or trying to better understand a product before purchasing, Casti is here to make your online shopping experience more convenient.
Reviewed and Continuously Improved by CastleUp
AI is only as helpful as the information behind it. That’s why the CastleUp team actively reviews answers provided by our Shop AI Assistant.
We look for missing information, unclear responses, outdated details, and questions that could be answered more completely. When we identify an issue or information gap, our team works to improve the product details, service information, policies, and other content that supports Casti.
This ongoing review process helps us continually provide clearer, more complete, and more accurate information to our customers.
Our goal is not simply to provide faster answers — it is to keep making those answers better.
AI Convenience + Human Support
While Casti can quickly help with many questions, we understand that shopping for furniture, mattresses, and appliances sometimes requires more detailed advice or personalized assistance.
Our human Customer Support Team is always here when you need us.
For additional product information, order assistance, delivery coordination, financing support, or any question requiring more personalized attention, please contact us:
Email: support@castleup.ca or cs@castleup.ca
Toll-Free: 1-877-212-6078
Our team will be happy to assist you.
A Better Way to Shop with CastleUp
Casti combines the convenience of fast online answers with the continued support and oversight of the CastleUp team.
Quick question? Ask Casti.
Need more support? Talk to our team.
It’s another way CastleUp is working to save you time, provide better information, and make shopping for your home easier.
Have a question? Say hi to Casti while shopping on CastleUp.ca! 😊
